Support
Last updated: August 2026
Need a hand? We're a small, real team and we're glad to help. Here's how to reach us and take care of the most common things.
Get help
Email us at info@kin-vine.com — for any question, problem, or feedback. Tell us what's happening and, if you can, what phone or device you're using.
We read every message and reply as soon as we can. Kin-Vine is run by a small family team, so we appreciate your patience.
Reporting content or blocking someone
You can report content or block another member right from the app — use the “⋯” (more) menu on any post, comment, message, or profile.
Our Terms explain exactly what happens when you report or block someone (in short: reporting hides it from your view right away, and blocking is a private mute that changes nothing in your family tree).
Deleting your account
You can delete your account any time from Profile → Delete my account. See the full details, including what's removed and what stays with your family, on our Delete Your Account page.
Getting started
New to Kin-Vine or helping an older relative get set up? Our Help guide walks through the basics in plain language.
Helpful links: Help guide · Reporting and blocking (Terms) · Delete your account · Privacy Policy.